We're not saying it's gonna be easy.
But we promise it's not gonna be boring.

We pride in providing new challenges all the time for our creative, rebellious engineers. This is the kind of place where we want to change the world with the right lines of code. Insane passion, curiosity and thirst for breaking barriers and rules feel like home here at Enea.

Would you feel like home?

Support Engineer

Location: Bucharest, Romania

Number of positions available: 1

Job Type: Full Time

Division: Services Division, Enea Romania

We pride in providing new challenges all the time for our creative, rebellious engineers.
This is the kind of place where we want to change the world with the right lines of code. Insane passion, curiosity and thirst for breaking barriers and rules feel like home here at Enea. Would you feel like home?

Know someone who would be interested? Apply to job Share

Job description

Position objectives

We’re looking for a talented Engineer who has the necessary experience to help maintain our existing infrastructure and troubleshoot problems as they arise. Our team of highly dedicated IT professionals give their all to help our enterprise flourish. The ideal candidate for this position can prioritize mission-critical tasks and coordinate the construction and expansion of our systems, so updates and other maintenance tasks don’t get in the way of daily operations. We’re interested in automating as many of our processes as possible to reduce the potential for human error.

Essential functions

Design and execute automated software deployments
Troubleshoot & resolve complex technical issues in the customer environment
Share best practices to reduce problem occurrences
Present the action plan to the customer and take consent. Also, ensure there is no adverse impact of the action plan on the network
Replicate customer environment in Lab
Escalate the issue promptly
Contribute to Knowledge Management
Communication with the project team and with the client
Create/Update the operational documentation and procedures
Create reports
Manage the next generation of provisioning software platforms
Timely respond to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problems according to the company’s KPIs for the business
Manage customer expectations by taking into consideration the entitlement and identifies customer problems
Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership
Timely elevate and escalates to the next level when the case is complex
Participate in projects for process or quality improvements
Manages multiple tasks or cases simultaneously with minimal supervision
Participates in the On-Call rotation scheme
Active and self-paced improvement of technical and business process knowledge

Required key skills

Basic knowledge of UNIX/LINUX operating systems, UNIX commands, file systems, storage, file editing, file manipulation, Shell scripting
Basic knowledge of VMware virtualized environments
Networking principles, TCP, IP, LAN, routing, subnets
Basic knowledge of SQL: basic SQL syntax, conditional filters, joins, subqueries
Basic knowledge of using GIT
Knowledge of: HTTP,REST, SOAP, MAVEN
Knowledge of Ansible – Writing ansible scripts for performing application deployments and configurations over multiple cluster environments
Basic knowledge of jboss configurations
Good troubleshooting skills – Both general and application troubleshooting skills
An open-minded, solution-oriented and pleasant, team-capable personality

Qualifications

Computer Science, Telecommunications or equivalent degree
Very good English skills

Great to have

Previous experience with provisioning/orchestration systems
Basic knowledge of Oracle databases
Basic knowledge of automation servers such as Jenkins
JAVA SE/EE

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