Support Engineer | Enea Romania | 0LOVES1
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We're not saying it's gonna be easy.
But we promise it's not gonna be boring.

We pride in providing new challenges all the time for our creative, rebellious engineers. This is the kind of place where we want to change the world with the right lines of code. Insane passion, curiosity and thirst for breaking barriers and rules feel like home here at Enea.

Would you feel like home?

Support Engineer

Location: Bucharest, Romania

Number of positions available: 0

Job Type: Full Time

Division: Services Division, Enea Romania

We pride in providing new challenges all the time for our creative, rebellious engineers.
This is the kind of place where we want to change the world with the right lines of code. Insane passion, curiosity and thirst for breaking barriers and rules feel like home here at Enea. Would you feel like home?
 

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Job description

Position objectives

We’re looking for a talented Engineer who has the necessary experience to help maintain our existing infrastructure and troubleshoot problems as they arise. Our team of highly dedicated IT professionals give their all to help our enterprise flourish. The ideal candidate for this position can prioritize mission-critical tasks and coordinate the construction and expansion of our systems, so updates and other maintenance tasks don’t get in the way of daily operations. We’re interested in automating as many of our processes as possible to reduce the potential for human error.

Essential functions

  1. Design and execute automated software deployments
  2. Troubleshoot & resolve complex technical issues in the customer environment
  3. Share best practices to reduce problem occurrences
  4. Present the action plan to the customer and take consent. Also, ensure there is no adverse impact of the action plan on the network
  5. Replicate customer environment in Lab
  6. Escalate the issue promptly
  7. Contribute to Knowledge Management
  8. Communication with the project team and with the client
  9. Create/Update the operational documentation and procedures
  10. Create reports
  11. Manage the next generation of provisioning software platforms
  12. Timely respond to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problems according to the company’s KPIs for the business
  13. Manage customer expectations by taking into consideration the entitlement and identifies customer problems
  14. Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership
  15. Timely elevate and escalates to the next level when the case is complex
  16. Participate in projects for process or quality improvements
  17. Manages multiple tasks or cases simultaneously with minimal supervision
  18. Participates in the On-Call rotation scheme
  19. Active and self-paced improvement of technical and business process knowledge

Required key skills

  1. Basic knowledge of UNIX/LINUX operating systems, UNIX commands, file systems, storage, file editing, file manipulation, Shell scripting
  2. Basic knowledge of VMware virtualized environments
  3. Networking principles, TCP, IP, LAN, routing, subnets
  4. Basic knowledge of SQL: basic SQL syntax, conditional filters, joins, subqueries
  5. Basic knowledge of using GIT
  6. Knowledge of: HTTP,REST, SOAP, MAVEN
  7. Knowledge of Ansible – Writing ansible scripts for performing application deployments and configurations over multiple cluster environments
  8. Basic knowledge of jboss configurations
  9. Good troubleshooting skills – Both general and application troubleshooting skills
  10. An open-minded, solution-oriented and pleasant, team-capable personality

Qualifications

  1. Computer Science, Telecommunications or equivalent degree
  2. Very good English skills

Great to have

  1. Previous experience with provisioning/orchestration systems
  2. Basic knowledge of Oracle databases
  3. Basic knowledge of automation servers such as Jenkins
  4. JAVA SE/EE

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